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普吉的EVASON酒店预订问题,急!!

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各位大大,日前我在EasyClickTravel上预订了普吉的Evason Phuket and Bon Island 这家酒店。信用卡已经扣款。

为了确定预订成功,我给预订代理EasyClickTravel发了一封邮件。结果今天下午,他们给我回了信,内容如下:
===========================================================================================

Dear **,
Greetings from Last Minutes Travel.

I am writing with regards to your below reservation that you have made in Evason Phuket and Bon Island in Phuket. Please note that we have just been advised that this property will be closing for renovations.  The renovations will continue through the duration of your stay.  As no guests will be allowed to maintain their reservations at the Evason Phuket and Bon Island during this time, we would like to advise of some suitable alternatives for you in Phuket area. There are several hotels available online on our site with similar star rating and rates, such as Serenity Resort and Residences.  Right now, we have placed your below reservation to soldout in order to refunded you in full.  Please kindly research available alternates. New bookings can be made online once selected.

We appreciate your understanding of this matter and please feel free to contact us if you require additional assistance with this.

Thank you,

If you have any further questions, please contact us.

Thank you,
Customer Support

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我是想问问,他们的这封邮件的意思到底是什么呢?英文不太好,请大家谅解啊!

谢谢!

2012-5-12 21:48  

说他们酒店要装修  让你重新订酒店 全款退还给你 希望你能理解

2012-5-12 22:24  

回复 2# wf0007

谢谢百忙中回答我的问题。

不过我还有几个疑问,如果要装修的话,酒店和这些代理应该早就打好招呼了的呀!为什么现在还有房间挂在代理那呢?

我在酒店的官网上貌似没找到要装修的消息哈!

2012-5-12 22:27  

回复 3# snoopylover


    这就不清楚了

2012-5-13 04:59  

回复 3# snoopylover


    回你QQ,与我联系

2012-5-13 09:05  

回复 5# wangxyang


    QQ没反应哦。。。

2012-5-13 14:02  

回复  wf0007

谢谢百忙中回答我的问题。

不过我还有几个疑问,如果要装修的话,酒店和这些代理应该早 ...
snoopylover 发表于 2012-5-12 22:27



很可能是突发的情况导致它必须装修~ 如果你确实对这个说法怀疑,并且十分想住这个酒店的话,最可靠的方式是直接给这个酒店写邮件确认啦:)

2012-5-13 19:36  

那个,很多酒店的官网。。。和中国好多政府部门网站一样,就是做完后,百年不更新的~~

2012-5-13 19:37  

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